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At the pediatrician’s request, Cassio, who also asked to be identified only by his first name, used an Android to take photos, which were backed up automatically to Google Photos. A toddler in Houston had an infection in his “intimal parts,” wrote his father in an online post that I stumbled upon while reporting out Mark’s story. The day after Mark’s troubles started, the same scenario was playing out in Texas. Mark didn’t know it, but Google’s review team had also flagged a video he made and the San Francisco Police Department had already started to investigate him. He knew such systems often have a human in the loop to ensure that computers don’t make a mistake, and he assumed his case would be cleared up as soon as it reached that person.Ī few days after Mark filed the appeal, Google responded that it would not reinstate the account, with no further explanation.
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In an unusual twist, Mark had worked as a software engineer on a large technology company’s automated tool for taking down video content flagged by users as problematic. “Oh, God, Google probably thinks that was child porn,” he thought. Mark was confused at first but then remembered his son’s infection. Two days after taking the photos of his son, Mark’s phone made a blooping notification noise: His account had been disabled because of “harmful content” that was “a severe violation of Google’s policies and might be illegal.” A “learn more” link led to a list of possible reasons, including “child sexual abuse & exploitation.”
His Android smartphone camera backed up his photos and videos to the Google cloud. He synced appointments with his wife on Google Calendar. ‘A Severe Violation’Īfter setting up a Gmail account in the mid-aughts, Mark, who is in his 40s, came to rely heavily on Google.
“I knew that these companies were watching and that privacy is not what we would hope it to be,” Mark said. Callas speculated that most people wrongfully flagged would not publicize what had happened. Given the toxic nature of the accusations, Mr. “There could be tens, hundreds, thousands more of these,” he said. Jon Callas, a technologist at the Electronic Frontier Foundation, a digital civil liberties organization, called the cases canaries “in this particular coal mine.” But it can entail peering into private archives, such as digital photo albums - an intrusion users may not expect - that has cast innocent behavior in a sinister light in at least two cases The Times has unearthed. Child advocates say the companies’ cooperation is essential to combat the rampant online spread of sexual abuse imagery. Mark, who asked to be identified only by his first name for fear of potential reputational harm, had been caught in an algorithmic net designed to snare people exchanging child sexual abuse material.īecause technology companies routinely capture so much data, they have been pressured to act as sentinels, examining what passes through their servers to detect and prevent criminal behavior. But the episode left Mark with a much larger problem, one that would cost him more than a decade of contacts, emails and photos, and make him the target of a police investigation. With help from the photos, the doctor diagnosed the issue and prescribed antibiotics, which quickly cleared it up. Mark and his wife gave no thought to the tech giants that made this quick capture and exchange of digital data possible, or what those giants might think of the images. In one, Mark’s hand was visible, helping to better display the swelling. Mark’s wife grabbed her husband’s phone and texted a few high-quality close-ups of their son’s groin area to her iPhone so she could upload them to the health care provider’s messaging system. The nurse said to send photos so the doctor could review them in advance. His wife called an advice nurse at their health care provider to schedule an emergency consultation for the next morning, by video because it was a Saturday and there was a pandemic going on. Mark, a stay-at-home dad in San Francisco, grabbed his Android smartphone and took photos to document the problem so he could track its progression. His son’s penis looked swollen and was hurting him. Mark noticed something amiss with his toddler.
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